Cookie policy
How the City's website uses cookies and similar technologies, and how you can control them.
Concept note. This is the City’s cookie policy for the current cranbrook.ca. The cookies it lists (Termly, Cloudflare, PHP, Django and Adobe Analytics) are set by the current site and its consent banner. This redesigned site sets no cookies of its own, and stores settings in your browser only with your permission, as listed at the end of this page. Update the list below before the new site launches.
Last updated January 13, 2026
This Cookie Policy explains how Corporation Of The City Of Cranbrook (“Company,” “we,” “us,” and “our”) uses cookies and similar technologies to recognize you when you visit our website at https://cranbrook.ca (“Website”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, Corporation Of The City Of Cranbrook) are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
Why do we use cookies?
We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Website for advertising, analytics, and other purposes. This is described in more detail below.
How can I control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.
The Cookie Consent Manager can be found in the notification banner and on our Website. If you choose to reject cookies, you may still use our Website though your access to some functionality and areas of our Website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies.
The specific types of first- and third-party cookies served through our Website and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):
Essential website cookies
These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas.
| Name | Purpose | Provider | Service | Type | Expires in |
|---|---|---|---|---|---|
csrf_token | Protects against hacking and malicious actors. | cranbrook.ca | Django | http_cookie | 29 days |
TERMLY_API_CACHE | Used to store visitor’s consent result in order to improve performance of the consent banner. | cranbrook.ca | Termly | html_local_storage | 1 year |
__cf_bm | Cloudflare places the cookie on end-user devices that access customer sites protected by Bot Management or Bot Fight Mode. | .vimeo.com | CloudFlare | http_cookie | 29 minutes |
wglang | Stores the visitor’s selected language so that the website is displayed in the correct language on each page load. Without this cookie, the user’s preference would not be remembered across pages. | app.termly.io | https://www.weglot.com | html_local_storage | Persistent |
Performance and functionality cookies
These cookies are used to enhance the performance and functionality of our Website but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.
| Name | Purpose | Provider | Service | Type | Expires in |
|---|---|---|---|---|---|
_cfuvid | This cookie is set by Cloudflare to enhance security and performance. It helps identify trusted web traffic and ensures a secure browsing experience for users. | .vimeo.com | Cloudflare | server_cookie | Session |
PHPSESSID | Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages. | cranbrook.ca | PHP.net | server_cookie | Session |
_cfuvid | This cookie is set by Cloudflare to enhance security and performance. It helps identify trusted web traffic and ensures a secure browsing experience for users. | .app.termly.io | Cloudflare | server_cookie | Session |
Analytics and customization cookies
These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are, or to help us customize our Website for you.
| Name | Purpose | Provider | Service | Type | Expires in |
|---|---|---|---|---|---|
s7 | Gather data regarding site usage and user behavior on the website. | cranbrook.ca | Adobe Analytics | http_cookie | Session |
How can I control cookies on my browser?
As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information. The following is information about how to manage cookies on the most popular browsers:
- Chrome
- Internet Explorer
- Firefox
- Safari
- Edge
- Opera
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit:
- Digital Advertising Alliance
- Digital Advertising Alliance of Canada
- European Interactive Digital Advertising Alliance
What about other tracking technologies, like web beacons?
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our Website or opened an email including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
Do you use Flash cookies or Local Shared Objects?
Websites may also use so-called “Flash Cookies” (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our services, fraud prevention, and for other site operations.
If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).
Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.
Do you serve targeted advertising?
Third parties may serve cookies on your computer or mobile device to serve advertising through our Website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. They can accomplish this by using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details, or other details that directly identify you unless you choose to provide these.
How often will you update this Cookie Policy?
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.
Where can I get further information?
If you have any questions about our use of cookies or other technologies, please email us at [email protected] or by post to:
Corporation Of The City Of Cranbrook40 10 Ave S, Cranbrook, BC V1C 2M8, Canada
Cranbrook, British Columbia V1C 2M8
Canada
Phone: 1-800-728-2726
What this website stores on your device
This website doesn’t use advertising or tracking cookies, and it doesn’t store anything in your browser until you say yes in the storage banner. Your choice can be changed at any time.
| What | When it’s stored | Why |
|---|---|---|
| Your choice in the storage banner | When you choose. On this device if you allow settings to be remembered, otherwise only until you close the tab | So you aren’t asked on every page |
| Your address, garbage zone and property details | Only if you allow “Remember my settings” | To show your pickups, watering days, property taxes and myCBK |
| Text size and dark or light mode | Only if you allow “Remember my settings” | To keep the site the way you like it |
| Payment account numbers | Only if you allow “Remember my settings” and tick “Remember my account numbers” | To fill them in next time. Access codes and card numbers are never saved |
| Problem reports you sent | Only if you allow it | To list them under “My requests” so you can check their status |
| Bills in a payment you haven’t finished | Only if you allow it on the payment page. Kept in this browser tab only | To keep your payment while you’re at the payment provider |
| The 311 app’s offline copy | Only if you allow “Remember my settings” | So the app opens without a connection |
Videos
Videos from YouTube and Vimeo only load when you press play. Those services set their own cookies, so the site asks first unless you’ve allowed videos.
Turning it off
If you change your settings to not remember anything, everything this site saved on your device is removed.
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